What Our Customers Are Saying about Bolton

My heat pump broke down in the dead of winter and I have a small daycare in my home so of course I needed it fixed pronto. I called Bolton and they sent out a tech who repaired the system in a jiffy and was even quiet so he didn't wake the kids up at nap time. Thanks Bolton.

Nancy Y.  Raleigh

My heat pump broke down in the dead of winter and I have a small daycare in my home so of course I needed it fixed pronto. I called Bolton and they sent out a tech who repaired the system in a jiffy and was even quiet so he didn't wake the kids up at nap time. Thanks Bolton.

  Raleigh

My cooling until recently went out in my townhouse and after the on-site maintenance staff was unable to fix it they called Bolton. Ben came out first thing the next morning and greeted me and my family with a bright smile and wonderful attitude!! He worked extremely hard all day to make sure it was working properly ( in 92 degree weather) and also took extra time to answer all of my questions. J.B, the repair manager was also here helping to get it resolved and he was wonderful too!! My little kids warmed right up to him and he was excited to see my family. Overall I would definitely recommend them!

Angela F  Raleigh

My cooling until recently went out in my townhouse and after the on-site maintenance staff was unable to fix it they called Bolton. Ben came out first thing the next morning and greeted me and my family with a bright smile and wonderful attitude!! He worked extremely hard all day to make sure it was working properly ( in 92 degree weather) and also took extra time to answer all of my questions. J.B, the repair manager was also here helping to get it resolved and he was wonderful too!!

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  Raleigh

Good morning Shawn,
Clearing out emails and just wanted to thank you again for all your excellent help. The guys were great and we really appreciate their candor about what is worth fixing. It is refreshing for a company to care about a customer’s budget. Bolton is now our go-to place for everything. Professionals from start to finish.
Have a blessed day!

Cristie

Good morning Shawn,
Clearing out emails and just wanted to thank you again for all your excellent help. The guys were great and we really appreciate their candor about what is worth fixing. It is refreshing for a company to care about a customer’s budget. Bolton is now our go-to place for everything. Professionals from start to finish.
Have a blessed day!


I was having some serious issues in one of my rental homes, and the day we called, they sent out 2 techs, Ben and Rich, to address the issue and repair it. They were extremely professional and efficient, and had the A/C up and working in no time. I was expecting a rather large bill, but to my amazement, it was very reasonable, and worth every single cent.
I also want to add that I have 3 very large dogs, who they willingly let them help out and rewarded them with treats for their efforts! 🙂 These guys are great. I highly recommend them to anyone. Thank you!!!

Name MIke and Maggie Watson  Location Zebulon, nc

I was having some serious issues in one of my rental homes, and the day we called, they sent out 2 techs, Ben and Rich, to address the issue and repair it. They were extremely professional and efficient, and had the A/C up and working in no time. I was expecting a rather large bill, but to my amazement, it was very reasonable, and worth every single cent.
I also want to add that I have 3 very large dogs,

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  Location Zebulon, nc

Thank you to Ben for the great service when our AC went out! Friendly, kept in touch by phone when running late--thanks for the great service

Kelley Reep  Cary

Thank you to Ben for the great service when our AC went out! Friendly, kept in touch by phone when running late--thanks for the great service

  Cary

I just wanted to tell you how pleased we were with the service we received from Bolton Service and Construction on Sunday, January 24th. The Blenheim Condominium Association had an issue come up with a “mystery” electrical line that needed immediate attention due to an unrelated issue with a gas line/furnace underneath one of our units. I called the after hours service line on Sunday afternoon and received an immediate call-back from your on-call electrician, Emerson. Emerson told me he would be out shortly and about 45 minutes later he was at the site. Emerson assessed the situation and recommended a logical course of action to address the “mystery” wire issue. Within about an hour, he rectified the problem that another company had created and our homeowner’s minds were put at ease. Emerson could not have been more professional and we greatly appreciate his responsiveness to our needs, especially in light of the winter weather conditions we were experiencing at that time.

Thank you for the Great Service!

Ralph F. Whitfield, Vice President, Appraisal Review Officer III BB&T Real Estate Valuation Services

I just wanted to tell you how pleased we were with the service we received from Bolton Service and Construction on Sunday, January 24th. The Blenheim Condominium Association had an issue come up with a “mystery” electrical line that needed immediate attention due to an unrelated issue with a gas line/furnace underneath one of our units. I called the after hours service line on Sunday afternoon and received an immediate call-back from your on-call electrician, Emerson. Emerson told me he would be out shortly and about 45 minutes later he was at the site.

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I had service yesterday at my home on my AC unit. This was the first time that I required service for my AC unit since it stopped working on Sunday night. I had several phone numbers lined up to call Monday morning, but your company was the first to get back to me. I found your advertisement in the phone book at my work. I am so happy that I was called back promptly and had someone to take care of the repair by noon that day. The service person was very courteous to my wife who was home at the time of the service call, and the repair was done promptly and at a GREAT PRICE TOO! Thank you very much for the excellent customer service and tech. service too! Will 100% use your company for service again when my AC unit has problems (hope that will be a long while). Thank you.

Howard G.  Fuquay Varina

I had service yesterday at my home on my AC unit. This was the first time that I required service for my AC unit since it stopped working on Sunday night. I had several phone numbers lined up to call Monday morning, but your company was the first to get back to me. I found your advertisement in the phone book at my work. I am so happy that I was called back promptly and had someone to take care of the repair by noon that day.

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  Fuquay Varina

This was a Sunday emergency visit. Adil came to our rescue!!! The service was great, he did a thorough job, and explained what we need to do to keep things up and running. Hoping the owner of our office condo will sign up for a yearly contract; she says she intends to do it tomorrow.
A wonderful experience.

Rachael Wooten  office on Barrett Dr. 27609

This was a Sunday emergency visit. Adil came to our rescue!!! The service was great, he did a thorough job, and explained what we need to do to keep things up and running. Hoping the owner of our office condo will sign up for a yearly contract; she says she intends to do it tomorrow.
A wonderful experience.

  office on Barrett Dr. 27609

My husband and I have used Bolton for many years, and the company regularly services our heating/air conditioner units. We have always been pleased with the company, but the most recent service was so spectacular that we feel it important to let people know. Our faucet in the master bath broke Friday morning and began leaking a lot of water under the sink. I called Bolton and was told they would have someone here on Monday between 10:00-12:00 (which we thought was very good)! Then, around 3:00 on Friday afternoon, technician Brian Wood and his assistant arrived--they had finished their day's calls and came by--especially terrific we thought on a Friday afternoon! After assessing the problem and seeing the very old faucet could not be repaired, they spoke with us and went to the supplier to get a new one. Inadvertently, the supplier sold them a much nicer one than we had intended, and they did not see it until they arrived back at our house and opened the box. Again, they consulted with us. Not only did we like this one much better but also they charged us for the one we had expected--which was half the price of the one we received! The job was completed in a short amount of time with no soiling whatsoever in the bathroom, We could not be more satisfied!!

Gail O'Brien & Anthony La Vopa  Raleigh, NC

My husband and I have used Bolton for many years, and the company regularly services our heating/air conditioner units. We have always been pleased with the company, but the most recent service was so spectacular that we feel it important to let people know. Our faucet in the master bath broke Friday morning and began leaking a lot of water under the sink. I called Bolton and was told they would have someone here on Monday between 10:00-12:00 (which we thought was very good)!

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  Raleigh, NC

Your company recently replaced my aging Janitrol furnace and air conditioning system in Cary. My purpose in writing is to tell you how--over the past two months--I have become increasingly impressed with Bolton Construction and Service. The knowledge and quality of work delivered by your field team is most remarkable. My favorable view of your company began with my first meeting with Duane who assessed my needs and helped engineer a solution. My appreciation for Bolton grew even greater when Duane introduced me to Leroy and Darrell who installed my new Trane system with the most care and attention to detail that I have seen in a very long time. My appreciation of your team's work was validated by the Cary Building Inspector who marveled at the craftsmanlike work your team performed. Please pass along to your staff how very much I enjoyed watching trade professionals and craftsmen work! They made doing business with Bolton a pleasure.

David B.  Cary

Your company recently replaced my aging Janitrol furnace and air conditioning system in Cary. My purpose in writing is to tell you how--over the past two months--I have become increasingly impressed with Bolton Construction and Service. The knowledge and quality of work delivered by your field team is most remarkable. My favorable view of your company began with my first meeting with Duane who assessed my needs and helped engineer a solution. My appreciation for Bolton grew even greater when Duane introduced me to Leroy and Darrell who installed my new Trane system with the most care and attention to detail that I have seen in a very long time.

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  Cary

Excellent service provided during our air conditioner outage. Our technician, Adil Samir, was very knowledgeable and professional. He was able to diagnose the problems efficiently and effectively. He resolved the issues and understood our exasperation at the problem taking so long to resolve.

Curt Steddum  Raleigh

Excellent service provided during our air conditioner outage. Our technician, Adil Samir, was very knowledgeable and professional. He was able to diagnose the problems efficiently and effectively. He resolved the issues and understood our exasperation at the problem taking so long to resolve.

  Raleigh

Richard was on time and very professional and pleasant. He was thorough. I would love to have Richard be our permanent technician!

Deborah Dorsay

Richard was on time and very professional and pleasant. He was thorough. I would love to have Richard be our permanent technician!

I was in a bind when I called Bolton, I had no hot water, so I needed an electrician and a plumber, and because of my busy schedule I needed them both to come at the same time, and complete the job promptly so that I could carry on with my day. Well not only did they fix my problem, but they also came on time, were knowledgeable, professional, and courteous. I’m putting Bolton Service on my speed dial for future emergencies.

Mikki F.  Apex, NC

I was in a bind when I called Bolton, I had no hot water, so I needed an electrician and a plumber, and because of my busy schedule I needed them both to come at the same time, and complete the job promptly so that I could carry on with my day. Well not only did they fix my problem, but they also came on time, were knowledgeable, professional, and courteous. I’m putting Bolton Service on my speed dial for future emergencies.

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  Apex, NC

Review Reese did maintenance on AC today. In my book he is tops!!!!! Bryan did plumbing very pleased with his work!!!!!!

Name Reese and Bryan  Location Raleigh

Review Reese did maintenance on AC today. In my book he is tops!!!!! Bryan did plumbing very pleased with his work!!!!!!

  Location Raleigh

Ben and Kevin diagnosed the problem promptly and made the repair immediately. They were both very professional and polite.

Curt Steddum  Raleigh

Ben and Kevin diagnosed the problem promptly and made the repair immediately. They were both very professional and polite.

  Raleigh

Our 200 amp main breaker failed on Friday evening, June 17th. We called several local firms, but none had a part on hand and most said that we'd need to wait until Monday for service. We spoke to Emerson with Bolton and described our problem. He called a local supplier and arranged to pick up a replacement breaker on Saturday morning, outside of normal business hours. I received a call from Emerson at 7:00 am on Saturday morning notifying me that he had the breaker and by 7:30 am he was at our house and making the repair. At all times he was both empathetic to our situation and very courteous to us.

Gary K  Raleigh, NC

Our 200 amp main breaker failed on Friday evening, June 17th. We called several local firms, but none had a part on hand and most said that we'd need to wait until Monday for service. We spoke to Emerson with Bolton and described our problem. He called a local supplier and arranged to pick up a replacement breaker on Saturday morning, outside of normal business hours. I received a call from Emerson at 7:00 am on Saturday morning notifying me that he had the breaker and by 7:30 am he was at our house and making the repair.

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  Raleigh, NC

Thanks to Bolton for help with my AC. It went out 5/27 and company was coming 5/28. I called the emergency line and Ricky promptly called me back. We discussed the problem and decided to wait until the next day for repair. I called and left a message on the main line. I got a call about 7am the next morning and was told I could be worked in for a repair.

Ricky arrrived around 10 am. He got right to work and had me back up and running cool in about an hour. He was very pleasant and definitely puts a good customer service face on the Bolton company. More companies need his type in their ranks. I am also appreciative of the time you spent with me just a couple of weeks ago to set up my new service contract. That made it easy to know who to call and what to expect.

Thanks Bolton!

Ross P.  Raleigh

Thanks to Bolton for help with my AC. It went out 5/27 and company was coming 5/28. I called the emergency line and Ricky promptly called me back. We discussed the problem and decided to wait until the next day for repair. I called and left a message on the main line. I got a call about 7am the next morning and was told I could be worked in for a repair.

Ricky arrrived around 10 am. He got right to work and had me back up and running cool in about an hour.

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  Raleigh

I did not actually use Bolten for any services; however, yesterday my car ran out of gas and I was stuck helpless! Two of these wonderful employees offered to help me without any hesitation. I will absolutely be using Bolten if I ever need them based on their amazing service to someone who isn't even a customer (yet)! I cannot thank those two men enough! :- )

Julia Orlidge  Raleigh

I did not actually use Bolten for any services; however, yesterday my car ran out of gas and I was stuck helpless! Two of these wonderful employees offered to help me without any hesitation. I will absolutely be using Bolten if I ever need them based on their amazing service to someone who isn't even a customer (yet)! I cannot thank those two men enough! :- )

  Raleigh

Excellent service from Ben. I called and he came out and fixed my unit the same afternoon, and was very helpful in answering my questions. Thank you so much! I will definitely be using your service again.

Andrew  CARY

Excellent service from Ben. I called and he came out and fixed my unit the same afternoon, and was very helpful in answering my questions. Thank you so much! I will definitely be using your service again.

  CARY

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